Administrative Medical Assistant Program Summary
Administrative medical assistants are trained professionals working in a role that requires them to provide customer service when working with patients, as well as administrative support for medical facility staff.
Administrative medical assistants are responsible for managing the front desk operations of a hospital, physician’s office, or other medical facilities so that doctors and other medical staff are free to provide the highest level of care to patients. In large facilities, administrative medical assistants work as part of a team, and are often responsible for managing multiple tasks in a high-pace work environment.
Administrative medical assistants must have excellent people skills since they will spend most of their workday interacting with medical staff and patients. Whether answering phones, writing letters, or greeting patients, medical assistants must be both personable and professional. Because they may have to deal with busy physicians, moody patients, or uncompromising insurance companies, it is vital that administrative medical assistants are adept at multitasking and have completed a quality training program.